Customer Service Representitive

Responsibilities

• Answer inbound calls professionally and assist customers with service requests.
• Schedule service professionals to maximize daily productivity.
• Communicate appointment details and set clear customer expectations.
• Follow up with customers to confirm appointments and resolve concerns.
• Maintain accurate customer records, schedules, and notes in the CRM system.
• Cookordinate with office staff and field teams to manage daily workflow.
• Support customer satisfaction and retention through proactive communication.
• Promote the Mr. Handyman “Done Right Promise”

Qualifications

• 3+ years of experience as a Customer Service Representative, Dispatcher, or similar role.
• Strong phone etiquette and verbal/written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable using computers, scheduling software, and CRM systems.
• Customer-first mindset with a positive, professional attitude.
• Ability to work independently and collaboratively.