Customer Service Representative - Weekend Shift

Fully onsite role in Columbus, Ohio. Remote work is not an option.

About the role

As a Customer Service Representative you will interact with customers to provide and process information in response to orders, inquiries, concerns and requests about products and services.

Schedule

Weekend shift position works full time from 9AM–5PM and includes 2 consecutive days off during the week.

• Monday – 9AM–5PM
• Tuesday – OFF
• Wednesday – OFF
• Thursday – 9AM–5PM
• Friday – 9AM–5PM
• Saturday – 9AM–5PM
• Sunday – 9AM–5PM

Pay

Starting pay $23/hr with an additional 2.5% premium for the Weekend shift.

Benefits

• Pay-on-demand via Rain
• Semi-annual bonuses
• The Revolution Fund
• Onsite gym with free group classes
• Healthcare
• 401k

Responsibilities

• Process orders, forms, applications and requests
• Deal directly with customers either by telephone, electronically, or face to face
• Respond promptly to customer inquiries
• Handle and resolve customer complaints
• Manage customers’ accounts
• Record details of actions taken
• Communicate and coordinate with internal departments
• Follow up on customer interactions

Requirements

• High school diploma or GED required
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to type
• Communication skills – verbal and written
• Problem analysis and problem-solving
• Attention to detail and accuracy

Rogue Fitness is a Drug Free Workplace. A 10-panel drug screen (including marijuana) and pre-employment background check are required.