Customer Service Representative Weekend Closer 1pm to 7pm

About the role

Responsible for new member sales and creating a positive member experience by providing a superior level of customer service to members, prospective members, and guests.

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk related tasks: Answering phone calls in a polite and friendly manner to assist with questions or concerns.
• Taking info calls and tours
• Assist in member check-ins, sign-ups, cancellations, BCM amenity usage, and updating member account information.
• Facilitate member services issues and questions and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness/cleanliness of the club.

Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency
• Physical demands: standing and walking at least 75% of the shift
• Physical demands: talking in person or on the phone at least 75% of the shift
• Ability to lift up to 50 lbs. less than 30% of the time

Benefits

• Dollars for Scholars Program
• Employee Appreciation Program
• Free membership for self and one family member or friend
• Team Member Support Team
• Health, Dental and Vision Insurance
• Critical Illness Insurance
• Short Term Disability Insurance
• Accident Insurance
• Voluntary Life Insurance
• Pet Insurance
• Health Savings Account (HSA)
• Advancement Opportunities