CUSTOMER SERVICE REPRESENTATIVE - WASHINGTON, IN

Department: Deposit Operations    Location: Washington, Indiana    Classification: Non-Exempt

About the role

Provides exceptional customer service and maintains a customer-focused culture.

Responsibilities

• Responsible for comprehensive, prompt, and efficient customer transactions.
• Receives and cashes checks and cash for accounts, verifies amounts, and examines checks for proper completion; enters transactions into computer records.
• Balances cash drawer and compares totals to computer-generated sheet; reports any discrepancies to the supervisor immediately.
• Accepts a variety of customer requests, such as account holds, stop-payment orders, address changes, and similar special services.
• Promotes and explains financial institution services and products based on customer needs, within compliance of financial institution standards.
• Identifies cross-sell opportunities and refers customers to appropriate sales members.
• Assists in the night depository function.
• Ensures deposit area is properly stocked with forms, supplies, etc.
• Performs Branch Capture of transactions.
• Continually increases product and service knowledge to meet customer demands; makes recommendations to Banking Center Managers.
• Responsible for complying with all financial institution policies and procedures.
• Actively achieves individual sales, referral, operational, and community involvement goals.
• Has the ability to perform new account activities, back-up head personal banker, ATM oversight, EFT, etc.
• Performs other duties as assigned.

Requirements

• High school diploma or equivalent.
• Two or more years of personal banker experience (including completion of in-house training).
• Proven ability to cross-sell, perform new account activities, and/or other higher-level activities (ATM, EFT, etc.).
• Good interpersonal communication, organizational, mathematical, and computer skills.