Customer Service Representative - Union Pet Hospital

About the role

The Customer Service Representative at Union Pet Hospital is the heart of our front desk. We’re looking for someone who loves to create great experiences and is organized, tech-savvy, and calm under pressure.

Responsibilities

• Greeting clients with warmth and professionalism, in person and on the phone.
• Scheduling appointments and managing daily workflow.
• Answering questions and providing clear, compassionate client education.
• Maintaining accurate records and updating patient files.
• Supporting the veterinary team with communication and coordination.
• Processing payments and checking clients in and out.
• Helping to ensure a calm, organized, and welcoming lobby experience.

Requirements

• A people person who loves to create great experiences from the first phone call to the final tail wag.
• Organized and detail-obsessed, keeping appointments, records, and communication running smoothly.
• A master multitasker who stays cool and kind even during the busiest times.
• Tech-savvy and confident navigating digital systems and patient charts.
• Calm, clear, and compassionate, especially when pet parents are stressed.
• Eager to grow your skills in a hospital that values professional development and team culture.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or a related field preferred.
• Strong organizational and communication skills.
• Basic computer skills, including proficiency with Microsoft Office.
• Ability to work flexible hours, including weekends and evenings.

Skills

• Excellent interpersonal and communication skills.
• Proficiency in using electronic medical record software.
• Ability to handle stressful situations calmly and professionally.
• Attention to detail and ability to manage multiple tasks simultaneously.

Benefits

• Competitive pay, based on experience.
• Medical, dental, vision, and life insurance (some plans include free outpatient mental health care).
• Generous CE allowance + paid CE time.
• Uniform allowance.
• Pet care discounts for your personal pets.
• PTO, floating holidays, parental leave, and military leave.
• A robust Employee Assistance Program (from finances to wellness and everything in between).
• A 401(k) with up to 5% company match.

Pay

Competitive pay, based on experience.

Schedule

Flexible schedule, including weekends and evenings.