Customer Service Representative Tier 1

Job Duties

• Help Desk phone coverage for incoming calls, outbound calls and directing incoming calls to appropriate staff members.
• Understand, master, and gain efficiency in systems leveraged by the Help Desk.
• Provide Help Desk resolution of customer service issues to ensure complete client satisfaction.
• Provide Help Desk resolution of Pharmacy Network problems to ensure complete client satisfaction.
• Aid in the startup of new clients including new group enrollments, changes, and deletions.
• Assist with on-site resolution of customer service issues to clients as needed.
• Participate and support in the augmentation of training and development efforts of our helpdesk.
• Perform office duties as needed (includes copying, collating, mailings, filing, credit cards).

Responsibilities

• Responsible for completing all mandatory and regulatory training programs.
• Perform other duties as assigned.