Customer Service Representative-Ticket Agent/Yard Attendant

About the role

We are looking for motivated and detail-oriented individuals to join our team at Cross Sound Ferry's New London Terminal. Our terminal operates a busy environment assisting customers going to Long Island, Block Island, or aboard our Lighthouse Cruises. We have both inside and outside positions available, including ticket agents who work primarily inside and yard attendants who work outside.

Responsibilities

• Engage with and direct customers in a friendly manner
• Check in, change reservations, and issue tickets using handheld or desktop computers and printers
• Explain policies and procedures to customers
• Help clean and maintain terminal
• Watch for and report suspicious behavior
• Outside positions require line handling to dock ferries
• Outside positions require vehicle and pedestrian traffic control

Requirements

• Positive attitude
• Good communication skills
• Willingness to learn

Benefits

• Seasonal positions with year-round potential
• Starting rate of $18.00/hr