Customer Service Representative (Teller)- Green Bay (Part-Time, Flexible)

Position Flexibility

There is some flexibility in start and end times, along with days of the week to be worked. Ideal applicant can work between 16-29 hours per week. Flexibility to work hours between Monday-Friday 8:30am - 4:30pm, no weekends. This position will work from our Green Bay location.

About the Role

We are a community bank that has been established since 1887. We believe in the core values of respect, ownership, community, strength and knowledge and are looking for someone who shares those same values.

Responsibilities

• Provides excellent customer service in a friendly and professional manner
• Performs routine office and customer service duties; greets customers, accepts deposits, disburses funds, and other transactions as requested. Ensures all transactions are processed accurately and efficiently, managing risk in every transaction.
• Performs all transactions in compliance with regulatory and bank policies and procedures and adheres to bank security policies and confidentiality of bank records and customer information.
• Performs account maintenance on existing deposit accounts, as well as opening new accounts upon customer request
• Maintains product knowledge in order to cross-sell bank products by answering inquiries, informing customers of new services and product promotions, determining customer needs, and referring customers to other departments as necessary
• Perform other projects and initiatives, as required, contributing to the continued improvement of overall company performance
• Has the authority and discretion to resolve complex customer issues
• Adheres to Range Bank policies and procedures
• Upholds the highest level of confidentiality and cyber security awareness

Requirements

• High School Diploma
• One year customer service or cash-handling experience
• Proficient computer skills
• Ability to identify and resolve/escalate issues
• Exceptional customer service and communication skills
• Strong attention to detail

Qualifications

• Prior financial services industry experience
• Some college education or a degree in a related field

Benefits

• Paid time off
• Volunteer time off (1 day per year)
• Paid holidays (9.5 days per year)
• Telehealth with $0 copay
• Flexible Spending Account Option
• Vision
• Dental
• 401(k) retirement plan with up to 6% match (after 1 year)
• Life insurance (paid 100% by company)
• Voluntary life insurance
• Employee Assistance Program
• Employee Stock Purchase Plan