Customer Service Representative (Teller) - Green Bay

Primary Responsibilities

• Provides excellent customer service in a friendly and professional manner
• Grieves customers, accepts deposits, disburses funds, and other transactions as requested
• Ensures all transactions are processed accurately and efficiently, managing risk in every transaction
• Performs routine office and customer service duties
• Performs account maintenance on existing deposit accounts, as well as opening new accounts upon customer request
• Maintains product knowledge in order to cross-sell bank products by answering inquiries, informing customers of new services and product promotions, determining customer needs, and referring customers to other departments as necessary
• Resolves complex customer issues with authority and discretion
• Contributes to the continued improvement of overall company performance

Minimum Requirements

• A High School Diploma
• One year customer service or cash-handling experience
• Proficient computer skills
• Ability to identify and resolve/escalate issues
• Exceptional customer service and communication skills
• Strong attention to detail

Preferred Qualifications

• Prior financial services industry experience
• Some college education or a degree in a related field

Full Time Benefits

• Paid time off (2 weeks to start)
• Volunteer time off (1 day per year)
• Paid holidays (9.5 days per year)
• Health insurance through Blue Cross Blue Shield of Michigan
• HSA plan options
• Vision
• Dental
• 401(k) retirement plan with up to 6% match (after 1 year)
• Short term disability insurance (paid 100% by company)
• Long term disability insurance (paid 100% by company)
• Life insurance (paid 100% by company)
• Voluntary life insurance is available
• Employee Assistance Program
• Employee Stock Purchase Plan