Customer Service Representative - Tech Products, Seasonal - Remote CNX

About the role

This is a great "work from home" opportunity that will allow you to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and ongoing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of no-cost learning and leadership development programs designed to set you on your way to the kind of career you've always envisioned.

What You Will Do In This Role

As a seasonal Customer Service / Sales Representative working from home, you will:

• Provide inbound call support to understand customer needs and offer applicable product/service options accordingly
• Hold authentic, free-flowing conversations with customers to provide order support and complete purchases
• Ask probing questions to ensure customers are purchasing the right products and services for their needs
• Identify and recommend additional accessories and protection services that fit the customers' needs
• Use product knowledge, build client relationships, and find new ways to assist customers in getting the correct product and accessories to meet their needs
• Track, document, and retrieve information in databases
• Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred
• Offer additional products and/or services
• Deliver expert customer experiences...with a smile.

Qualifications

• Must be a US Military Veteran, Transitioning Military, National Guard or Reserve Member, Military Spouse, Wounded Warrior, or Caregiver
• This employer does not hire from: Alaska, California, Colorado, Connecticut, DC, Delaware, Hawaii, Illinois, Maryland, Massachusetts, Montana, New Hampshire, New Jersey, New York, Oregon, Washington, Puerto Rico or any other OCONUS locations
• This employer also does not hire from the following cities:
  • Florida: Altamonte Springs, Apopka, Baldwin, Brandon, Callahan, Cassadaga, Casselberry, Clarcona, Clearwater, Cutler, Cutler Bay, Debary, Deland, Deltona, Doral, El Portal, Eustis, Fairview Shores, Fern Park, Fernandina, Fontainebleau, Forest City, Geneva, Gibsonton, Gladeview, Golden Glades, Goldenrod, Gotha, Goulds, Green Cove Springs, Heathrow, Hialeah, Jacksonville, Kendall, Kissimmee, Lake Hellen, Lake Lucerne, Lake Mary, Lake Monroe, Largo, Lockhart, Longwood, Lutz, Maitland, Miami, Miami Beach, Miami Gardens, Miami Shores, Middleburg, Midway, Mount Dora, North Bay Village, Ocoee, Ojus, Orange City, Orange Park, Orlando, Osteen, Oviedo, Paisley, Palmetto Bay, Palmetto Estates, Pinellas Park, Pinewood, Plymouth, Ponte Vedra, Quail Heights, Richmond Heights, Riverview, Ruskin, Sanford, Seffner, Sorrento, South Miami Heights, St. Augustine, St. Johns, St. Petersburg, Sunset, Sweetwater, Tampa, Tangerine, Temple Terrace, University Park, Valrico, Wekiva Springs, Wesley Chapel, West Little River, West Perrine, Westchester, Westview, Winter Park, Winter Springs, Yulee, Zellwood
  • Georgia: Columbus, Valdosta
  • Michigan: Auburn Hills, Detroit, Farmington Hills
  • Missouri: Arnold, Ballwin, Barnhart, Brentwood, Cedar Hill, Concord, Cottleville, Chesterfield, Crestwood, Creve Coeur, Crystal City, De Soto, Des Peres, Eureka, Farmington, Fenton, Festus, Florissant, Hazelwood, Herculaneum, Hillsboro, House Springs, Imperial, Kirkwood, Maryland Heights, Mehlville, O'Fallon, Oakville, Pacific, Pevely, Sappington, St. Anns, St Charles, St. Louis, St. Peters, Sunset Hills, University City, Valley Park, Weldon Spring
  • New Mexico: Rio Rancho
  • North Carolina: Beulaville, Burgaw, Camp Lejeune, Charlotte, Chinquapin, Concord, Emerald Isle, Gastonia, Hampstead, Hickory, Holly Ridge, Hubert, Huntersville, Jacksonville, Maple Hill, Maysville, Midway Park, Monroe, Morrisville, New Bern, Pink Hill, Pollocksville, Richlands, Sneads Ferry, Stella, Surf City, Swansboro, Tawara Terrace, Teachey, Topsail, Topsail Beach, Trenton, Verona, Wallace
  • South Carolina: Greenville, Greer, Marietta, Piedmont
  • Texas: Austin, Jacksonville, Laredo