Customer Service Representative - SYGMA - US

Job Summary

This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a Customer Sales Representative (CSR), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

Responsibilities

• Answer all incoming concerns/needs from all customers
• Key pick‑up request handling
• Handle transportation/routing on delivery questions
• Process will‑call orders
• Provide customers with invoice copies
• Process credits
• Maintain call list
• Monitor orders before the cut‑off
• Communicate regularly with the Account Executives (AE) and customers
• Manage same‑day deliveries for the operating company (OPCO)
• Perform other duties as directed by Supervisor

Qualifications

Education: High school diploma or equivalent.

Experience: 1 year prior outside foodservice sales coordination or customer support experience. Preferred: Previous call center experience.

Professional Skills:

• Strong telephone communication skills
• Ability to work in a fast‑pace environment
• Ability to sit and work at a PC for extended periods
• Proficient in Microsoft Office