Customer Service Representative - State Farm Agent Team Member
About Our Agency
I opened my agency in 2011 and currently lead a team of three. Before becoming an agent with State Farm, I worked in banking, which helped build my passion for customer service, relationship-building, and helping people make informed financial decisions. Community involvement is a huge part of who we are as an agency. I stay active with the Montgomery Area Chamber of Commerce and volunteer through my local church. Our office regularly participates in food drives, turkey giveaways, feeding the homeless, and other community events because giving back is something we genuinely value.
Our agency offers a close-knit, family-oriented culture built around teamwork and integrity. We believe in creating an environment where team members feel supported and appreciated. If you’re looking for a supportive workplace where relationships and community matter, this could be a great fit for you.
Benefits
- Medical, dental, and vision insurance
- Simple IRA plan
- License reimbursement
- Professional development and training opportunities
- Paid time off
- Team-building events
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
About the Role
As a Customer Service Representative - State Farm Agent Team Member, you will generate exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people will help you resolve customer inquiries, coordinate with other agency team members, and anticipate the needs of the community members you support. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
Responsibilities
- Answer customer inquiries and provide policy information
- Assist customers with policy changes and updates
- Process insurance claims and follow up with customers
- Maintain accurate records of customer interactions
Requirements
- Communication and interpersonal skills
- Detail-oriented and able to multitask
- Previous customer service experience preferred
Pay
$38,000.00 - $42,000.00 per year