Customer Service Representative - State Farm Agent Team Member

Responsive Recruiter

About the role

Our agency opened in 2000 and has grown into a high-energy team of eight who are focused on helping customers protect what matters most. Before becoming an agent, I spent years with State Farm starting in 1988 as a Claims Manager, which gave me a strong foundation in customer care, problem-solving, and leadership.

Benefits

- License reimbursement - 401(k) - Bonus based on performance - Competitive salary - Flexible schedule - Health insurance - Opportunity for advancement - Paid time off - Training & development

Qualifications

- Communication and interpersonal skills - Detail-oriented and able to multitask - Previous customer service experience preferred - Bilingual Spanish preferred

Compensation

$45,000.00 - $65,000.00 per year

My team's mission

Help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We are located in Jamaica, NY and help customers with their insurance and financial services needs, including: - Auto insurance - Home insurance - Life insurance - Retirement planning

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Marcel Robin - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

Responsibilities

- Answer customer inquiries and provide policy information. - Assist customers with policy changes and updates. - Process insurance claims and follow up with customers. - Maintain accurate records of customer interactions.