CUSTOMER SERVICE REPRESENTATIVE - STATE FARM AGENT TEAM MEMBER

This fully remote, full-time position supports a local State Farm Agency, assisting customers with their insurance needs Monday–Friday, 8:00 AM–4:30 PM CST.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet customer needs while promoting business development.

Requirements

• Property & Casualty Producer’s Insurance License (required).
• Previous experience working for a State Farm Agent (required).
• Life & Health insurance license (a bonus).

Qualifications

• Dedicated to customer service.
• Able to effectively relate to customers, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members.
• Proactive in problem-solving.

Benefits

• Hourly pay plus commission/bonus.
• Growth potential and opportunity for advancement within the office.
• Paid time off (vacation and personal/sick days).
• Health benefits.
• Flexible schedule.
• Home office stipend.
• Valuable career-building experience.

Pay

$18.00 – $34.00 per hour.

Schedule

Monday–Friday, 8:00 AM–4:30 PM CST.