CUSTOMER SERVICE REPRESENTATIVE - STATE FARM AGENT TEAM MEMBER

About the Role

State Farm Agent Alex Mora is seeking an organized and efficient specialist to fulfill administrative duties and support insurance agents in gaining and keeping customers. This versatile position is ideal for a motivated professional who thrives in a fast-paced environment, with opportunities to grow your career and expand your income.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet customer needs while promoting business development.

Requirements

• Bilingual (Spanish) required.
• Dedicated to customer service.
• Sales experience (outside sales, inside sales, retail sales, or telemarketing) preferred.
• Able to obtain Property and Casualty License.
• Able to obtain a Life/Health License.
• Able to achieve mutually agreed-upon marketing goals.
• Interested in marketing products and services based on customer needs.

Benefits

• Base salary plus commission/bonus.
• Group health plan with a $300 monthly allowance.
• Dental and vision insurance, paid by the owner.
• Group life insurance ($75,000), paid by the owner.
• 401k with a 4% match.
• Paid time off (vacation and personal/sick days).
• Valuable experience and growth potential within the office.
• Opportunity for advancement and training to become a licensed State Farm representative.
• Team-oriented environment with professional, goal-focused colleagues.

Pay

$55,000.00 - $65,000.00 per year.