Customer Service Representative - State Farm Agent Team Member

About the role

State Farm Insurance Agent located in Eagle River, AK is seeking an outgoing, career-oriented professional to join their team. You will build and develop customer relationships within the community to promote State Farm products including auto, home, and life insurance.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service, including responding to inquiries about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
• Develop leads, schedule appointments, identify customer needs, and market appropriate products and services.
• Maintain a strong work ethic with a total commitment to success each and every day.

Requirements

• Sales experience (outside sales, inside sales, retail sales, or telemarketing) preferred.
• Successful track record of meeting sales goals/quotas preferred.
• Interest in marketing products and services based on customer needs.
• Excellent interpersonal, communication (written, verbal, and listening), and organizational skills.
• Enthusiastic about the role insurance and financial products play in helping people manage risks, recover from the unexpected, and realize their dreams.
• People-oriented, self-motivated, detail-oriented, and proactive in problem-solving.
• Dedicated to customer service and able to learn computer functions.
• Experience with a variety of computer applications, particularly Windows.
• Pride in completing work accurately and timely.
• Ability to work in a team environment and multi-task.
• Ability to achieve mutually agreed-upon marketing goals and effectively relate to customers.
• Ability to execute a detailed business plan.
• Must be able to obtain Property and Casualty license and Personal Lines Licenses.
• Courses on ethical and customer-centered sales practices will be required.
• Position may require travel.

Benefits

• Hourly pay plus commission/bonus.
• Profit sharing.
• Paid time off (vacation and personal/sick days).
• Growth potential and opportunity for advancement within the agency.

Schedule

Must be available to work the following schedule (to be provided during the interview process).

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.