Customer Service Representative - St. Louis, MO

About the role

At Ronnoco Coffee LLC, we believe great customer experiences are just as important as great coffee. We're looking for a friendly, energetic, and customer-focused Customer Service Representative to help create exceptional experiences for our customers every day. If you enjoy building relationships, solving problems, and being part of a team that keeps businesses fueled and running smoothly, we'd love to hear from you.

Responsibilities

• Processing customer orders and service requests with accuracy and attention to detail.
• Serving as the primary point of contact between customers and internal departments to provide seamless account support.
• Building and maintaining strong relationships with customers through professional, responsive communication.
• Proactively contacting customers to support routine ordering needs and ensure uninterrupted service.
• Troubleshooting customer concerns and coordinating with the appropriate teams to quickly resolve issues.
• Maintaining accurate customer account information and records.
• Learning our products and services so you can confidently assist customers and recommend solutions.
• Collaborating with teammates across sales, operations, service, and other departments to deliver an exceptional customer experience.

Qualifications

• A high school diploma or GED.
• Two or more years of experience in customer service, inside sales, account support, or a related customer-facing role.
• Strong verbal and written communication skills with the ability to confidently interact with customers and colleagues.
• Excellent data entry, organizational, and time management abilities.
• Proficiency with computers, word processing applications, and spreadsheets.
• The ability to manage multiple priorities while maintaining accuracy and attention to detail.
• A positive attitude, strong work ethic, and commitment to delivering excellent customer service.
• The ability to work both independently and collaboratively as part of a team.

Post Offer Background Check, Physical and Drug Screen Required