Customer Service Representative - St. Louis, MO

About the role

We’re iPostal1, an established, cutting-edge leader in the digital mailbox industry headquartered in Rockland County, N.Y. We’re in growth mode and looking for confident, upbeat, personable Customer Service professionals to support our expanding customer base in our St. Louis, Missouri location. This is an in-office role; remote work is not available. A two-week, paid training starts on Day 1.

If you enjoy assisting customers and want to make a career of it, this could be a great opportunity for you.

Responsibilities

• Answer inbound calls from customers in a prompt and professional manner
• Identify the type of assistance needed
• Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
• Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
• Manage customer expectations
• Actively engage customers in online chat context
• Assist customer tickets from the queue with general inquiries, product support, service recommendation, and basic sign-up issues in a diverse technology environment (via phone/email/chat)
• Provide mail support to Mail Center Manager by performing duties such as mail sorting, digital uploading, dispensing, etc.
• Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics, and reporting

Requirements

• Active listening skills
• Results-oriented mindset
• Strong work ethic
• Excellent verbal and written communication skills
• Previous experience in a customer service-oriented role
• Proficient in navigating a CRM and/or multiple software applications