Customer Service Representative | South Jersey Area
About the role
HazTek is growing! We’re hiring a Customer Service Representative in the South Jersey area — and we’re looking to fill this position ASAP! Come be part of one of the fastest-growing construction safety companies in the industry! At HazTek, we take great pride in hiring great people who bring their talent, energy, and passion to an amazing team. If you’re looking for an opportunity to join a growing company where people matter, we’d love to hear from you! The Customer Service Representative owns HazTek’s training and consulting customers from first inquiry through project completion and follow-up. This role qualifies incoming opportunities, scopes training and consulting projects, and builds proposals with support from the Training and Consulting Manager. It also handles the day-to-day account work these customers rely on, including purchase order tracking, issue resolution, and accurate records. This is a selling role. The Customer Service Representative is accountable for outreach, follow-up, and growing revenue within the assigned book of business through upselling and cross-selling additional training and consulting services.
Responsibilities
- Serve as the primary point of contact for HazTek’s training and consulting customers, owning the account from first inquiry through project completion and post-service follow-up.
- Qualify incoming training and consulting inquiries by confirming scope, budget, timing, and decision-making authority before advancing an opportunity.
- Scope training and consulting projects, gathering course requirements, class sizes, site conditions, scheduling constraints, and regulatory drivers needed to price the work accurately.
- Build and deliver quotes and proposals, working with the Training and Consulting Manager to confirm technical scope, instructor and consultant availability