Customer Service Representative- Sleep Qualifications

About the role

ProCare Home Medical continues to grow, and we’re excited to add a driven, detail-focused Customer Service Representative to our Anchorage team. If you enjoy helping others, excel in a busy office setting, and take pride in accurate, meaningful work, this role offers the chance to make a real impact in your community.

Responsibilities

• Process orders for durable medical equipment and supplies
• Communicate with patients, physicians, and insurance payers
• Verify insurance benefits and secure prior authorizations
• Accurately enter, update, and maintain electronic records
• Aid with billing and documentation when needed
• Provide professional, compassionate customer service by phone and in person

Qualifications

• Required experience with insurance verification and prior authorizations
• Required medical billing experience (Medicare, Medicaid, Managed Care)
• Experience in a medical office or DME/HME setting preferred
• Strong customer service and communication skills
• Exceptional organization and attention to detail
• Comfort using computer systems and data entry tools
• Positive, team-oriented mindset
• Ability to multitask and work with urgency
• Knowledge of medical terminology

Benefits

• Competitive compensation
• Medical, dental, and vision insurance
• Life insurance and paid holidays
• Generous paid time off (PTO)
• Supportive, collaborative workplace with opportunities for growth