Customer Service Representative - SkyGeek - LaGrangeville, NY

About the role

A SkyGeek Customer Service Representative is responsible for interacting directly with customers and various internal functional groups to ensure the timely and accurate delivery of products ordered on SkyGeek.com. After initial on-site training of up to 90 days, this will become a hybrid position requiring the employee to be onsite 2 to 3 days per week. The position is based in LaGrangeville, NY.

Responsibilities

• Primary point of contact for customers throughout the ordering process.
• Full end-to-end customer support case ownership.
• Provide accurate and efficient communication with customers via chat, email and telephone.
• Classify request types for agent follow-up.
• Identify recurring issues and escalate them to the correct department for resolution.

Requirements

• 2 years' experience in retail, call center operations or other customer service/facing position (preferred).
• Attention to detail, order accuracy, compliance with department standards and excellent time management skills are required.
• Must be able to work independently with minimal supervision.
• Sincere passion to delight our customer, solve problems and provide a positive experience.

Benefits

• Medical, Dental, Vision and Life Insurance
• Short and Long Term Disability
• Holidays, PTO and Sick Time

Pay

$22.50 per hour

Schedule

• Monday‑Friday 8:30 am‑5:00 pm
• First 90 days: onsite daily for training
• After 90 days: hybrid schedule – in office 2‑3 days per week, with Wednesday required