Customer Service Representative (ServiceTitan Experience a PLUS!)

Tony LaMartina Plumbing Company – St. Louis, MO | In-Person

About the role

Join the team at Tony LaMartina Plumbing Company, a family-owned business with over four generations of service in St. Louis. We’re growing fast and looking for a dependable, friendly, and organized Customer Service Representative (CSR) to help us continue delivering 5-star service.

If you love structured workdays, solving problems, and talking to customers who just want someone who gets it — we want to meet you. Bonus points if you already know ServiceTitan (our software of choice), but we’ll train the right person with the right attitude.

Schedule

• Full-time: Monday–Friday
• 7:45 AM – 4:00 PM
• No weekends, no nights

Pay

• $18–$24 per hour (based on experience and skills)
• Weekly bonus

Benefits

• Paid holidays and paid time off
• Consistent hours in a friendly, supportive environment
• Training provided (especially if you’re new to ServiceTitan)
• Fun team culture, occasional snacks, and the occasional dog visit

Responsibilities

• Answer incoming phone calls with professionalism and a positive attitude
• Schedule service appointments quickly and accurately in ServiceTitan
• Communicate with internal team members to keep jobs flowing smoothly
• Outbound calls to our members
• Represent the brand with a customer-first mindset (tone matters)

Requirements

• Customer service experience required
• Experience with ServiceTitan is preferred (but not required — we’ll train the right fit)
• Strong verbal and written communication skills
• Ability to stay organized and handle multiple priorities
• Professional, friendly, and reliable — someone who shows up on time and brings their A-game
• Comfortable using computers and modern office tools

Why Work Here?

• Family business trusted in St. Louis for over 4 generations
• Over 1000 5-star Google reviews — our customers love us, and you will too
• We take plumbing seriously — but not ourselves
• Part of a tight-knit team where your work truly matters