Customer Service Representative - Seedway - Lakeland, FL

SEEDWAY, LLC is headquartered in Hall, New York and employs 280 people nationwide. Part of the GROWMARK system, we serve over 100,000 agricultural customers across North America, Canada, and Mexico. As a full-line seed company, we provide high-quality farm seed, lawn and turf products, and vegetable seed for growers in the United States and Eastern Canada.

Responsibilities

• Process and manage customer orders: print invoices, verify credit card transactions, enter orders into JD Edwards, and mark orders as shipped.
• Process credit card refunds accurately and efficiently.
• Follow up on order preparation, coordinate with warehouse and logistics teams, and ensure timely delivery to customers.
• Handle order-related issues, including delays, returns, exchanges, and refunds, to ensure customer satisfaction.
• Communicate with customers, salespersons, and others to answer questions, disseminate information, take orders, and address complaints.
• Respond to customer inquiries via phone, email, and WooCommerce order notes.
• Operate office equipment such as photocopiers, printers, and personal computers.

Requirements

• High school diploma or equivalent.
• 1–3 years of clerical work experience demonstrating professional communication skills, typing proficiency, and Microsoft Office knowledge.
• Strong organizational skills and attention to detail.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Valid driver’s license and satisfactory driving record.

Skills

• Business knowledge
• Collaboration
• Communication
• Customer focus
• Decision making
• Skill development

Benefits

• Excellent benefits package.
• Health and safety-focused work environment.
• Dynamic, team-oriented atmosphere.