Customer Service Representative - Seasonal 1
We are VCNA Prairie, part of Votorantim Cimentos North America (VCNA). As the North American operations of Votorantim Cimentos, a global building materials and sustainability solutions leader in 11 countries, we are helping to make a positive impact and are transforming our world. With solutions that include cement, ready-mix concrete and aggregates, we help to build homes, highways, hospitals, buildings, bridges, and schools across the Canadian and U.S. Great Lakes region and Northeast United States.
About the role
The Customer Service Representative provides prompt, professional service to customers while coordinating product availability and delivery logistics. This role ensures a smooth customer experience by effectively managing orders, resolving issues and communicating across teams.
Responsibilities
- Respond to incoming customer calls in a timely and courteous manner
- Accurately enter and process customer orders in the system
- Coordinate delivery schedules based on customer needs and fleet capacity
- Resolve customer inquiries and issues efficiently and professionally
- Maintain clear communication with internal teams regarding order status and logistics
Requirements
- High School Diploma or equivalent required
- 1–2 years of customer service or related experience, or equivalent combination of education and experience
- Strong interpersonal and communication skills
- Ability to read and interpret technical procedures
- Effective written communication skills, including report writing
- Comfort presenting information and responding to questions from customers, managers and the general public
- Bilingual (Spanish) preferred
- Ability to apply concepts such as fractions, percentages, ratios and proportions to everyday business situations
Schedule
This seasonal position typically runs through late fall (November) and resumes around April or May each year, depending on operational needs and business demand.
Pay
$20/hr to $22/hr