Customer Service Representative/Sales

About the role

National Calibration Inc., established in 1955, is a growing full-service commercial calibration company with multiple offices across the southwestern United States. We are committed to providing excellent career opportunities within a stable, learning-focused, family-oriented, safe, and fun work environment. Our team fosters growth through ample cross-training and development opportunities, with clear paths into technical or sales / marketing roles built on a strong foundation of customer service expertise.

Initial Responsibilities

• Customer Service: Deliver exceptional customer service, ensuring all client inquiries are addressed promptly, professionally, and with a customer-first attitude.
• Sales Support: Engage with customers to promote our services, help manage leads and convert inquiries into business opportunities.
• Appointment Scheduling & Coordination: Organize appointments and coordinate the receipt and delivery of customer equipment, ensuring schedules are optimized and customer expectations are exceeded.
• Client Data Management: Use our in-house designed software to maintain accurate client records, track service needs, and monitor equipment status.
• Task Management: Handle multiple tasks in a fast-paced environment, ensuring all responsibilities are completed on time and in alignment with company goals.

Requirements

• Proficient with Microsoft Office Suite: Comfortable using Excel, Word, Outlook, Teams and other tools for client communication and data management.
• Strong Organization skills: Able to prioritize tasks, manage multiple responsibilities simultaneously, and work efficiently under deadlines.
• Effective Communication: Demonstrated ability to interact professionally and effectively with customers and team members.
• High School Diploma or equivalent: Required.
• Knowledge of Tools: Helpful but not mandatory.
• College Degree: Is a plus but not required.
• Ability to frequently sit, stand, walk, and reach for up to 8 hours
• Ability to lift or move heavy instruments (up to 50 pounds for short distances)
• Clean driving record for the past 3 years
• Ability to pass pre-employment drug screening

Skills

• Proficient with Microsoft Office Suite
• Strong Organization skills
• Effective Communication
• High School Diploma or equivalent
• Knowledge of Tools (optional)
• College Degree (optional)
• Ability to frequently sit, stand, walk, and reach
• Ability to lift or move heavy instruments
• Clean driving record for the past 3 years
• Ability to pass pre-employment drug screening

Pay

DOE, Competitive, Bi-weekly pay frequency

Schedule

Not specified

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Paid Time Off (PTO)
• Holiday Pay
• 401K and more

No Recruiting Agencies, please.