Customer Service Representative - Route Relief

Why You'll Like It Here

You’ll build real relationships with customers and make a direct impact on their experience
Your days move fast, every day is different, and every customer matters
We set you up for success with strong training and support
Opportunities to grow your skills in customer service, account growth, and operations
Competitive starting pay at $28.75/hr
Be part of a team that values reliability, positivity, and taking care of people

What You’ll Do

• Customer Service First:
  • Build strong, professional relationships with customers and become a trusted point of contact
  • Proactively check in with customers to ensure they have what they need and are happy with service
  • Resolve service concerns quickly and professionally, owning the issue and helping find solutions
  • Communicate clearly and professionally while representing New System at every stop
• Customer Growth & Account Support:
  • Identify opportunities to improve customer service and recommend products that genuinely help customers operate better
  • Help customers stay properly stocked with linens, mats, paper products, soap, aprons, restroom supplies, and more
  • Encourage customers to try additional products or services that improve convenience and efficiency
  • Help retain and grow customer accounts through excellent service and relationship-building
• Route Relief & Deliveries:
  • Cover routes as assigned (vacations, callouts, open routes, business growth, etc.)
  • Deliver and pick up linens and products safely and accurately
  • Verify delivery tickets, collect signatures, and maintain accurate documentation
  • Maintain inventory levels and ensure customers are properly stocked, not overstocked or running short
  • Collect payments when needed and maintain proper documentation

Requirements

• Valid driver’s license and ability to comfortably drive a box truck (training provided)
• Strong customer service and communication skills required
• Sales-minded without being pushy; relationship selling matters here
• Comfortable recommending products when they truly help the customer
• Dependable, adaptable, and able to step into different routes confidently
• Organized and detail-oriented with strong follow-through
• Comfortable working independently and managing your day

What We Require

• Background check and drug screening required for fleet drivers
• Paid weekend coverage when assigned
• On-call hours: Saturday & Sunday | 8:00 AM – 4:30 PM

Section Only When Required

If you’re the type of person who remembers names, notices problems before customers do, and naturally recommends helpful solutions, you’ll fit right in.

Section Only When Required

“Tell us about a time you turned a frustrated customer into a happy one—or helped someone by recommending the right solution.”