Customer Service Representative - Route Relief

About the role

We're a family-owned linen rental company serving various businesses in the Pacific Northwest. This role involves driving a route truck but focuses on building relationships, solving problems, and helping customers succeed.

Responsibilities

• Build strong, professional relationships with customers and become a trusted point of contact
• Proactively check in with customers to ensure they have what they need and are happy with service
• Resolve service concerns quickly and professionally own the issue and help find solutions
• Communicate clearly and professionally while representing New System at every stop
• Identify opportunities to improve customer service and recommend products that genuinely help customers operate better
• Help customers stay properly stocked with linens, mats, paper products, soap, aprons, restroom supplies, and more
• Encourage customers to try additional products or services that improve convenience and efficiency
• Help retain and grow customer accounts through excellent service and relationship-building
• Cover routes as assigned (vacations, callouts, open routes, business growth, etc.)
• Deliver and pick up linens and products safely and accurately
• Verify delivery tickets, collect signatures, and maintain accurate documentation
• Maintain proper inventory levels and ensure customers are properly stocked not overstocked or running short
• Collect payments when needed and maintain proper documentation
• Drive safely and professionally at all times
• Complete pre-trip and post-trip vehicle inspections
• Support New System’s zero-accident safety culture
• Use mobile tools and route systems to document service and updates

Requirements

• Valid driver’s license and ability to comfortably drive a box truck (training provided)
• Strong customer service and communication skills required
• Sales-minded without being pushy relationship selling matters here
• Ability to lift, push, and pull up to 50 lbs repeatedly
• Comfortable using mobile apps and technology daily
• Background check and drug screening required for fleet drivers

Pay

$26.50/hr

Schedule

Paid weekend coverage when assigned On-call hours: Saturday & Sunday | 8:00 AM – 4:30 PM