Customer Service Representative - RMA

Job Responsibilities

• Utilizes ticketing system to keep track of customer return requests
• Communicates with customers, internal stakeholders, and suppliers to ensure timely processing and closure of RMA's
• Manages the RMA repair turn-around time to ensure customer requirements are understood and met
• Maintains cycle time obligations for processing and repair
• Communicates with Customer Service and Customers regarding specific RMA information (cost and status)
• Conducts closed loop corrective action of product or process quality problems relating to RMA's
• Serves as the primary contact in ensuring that RMA material is repaired, tested, and shipped to customers in accordance with Company requirements
• Clears and resolves issues with a wide variety of people and demands
• Meets or exceeds cycle time obligations for processing and repair

Requirements

• Strong written, verbal, persuasion and interpersonal skills
• Ability to organize and prioritize work and meet deadlines
• Strong problem solving and multi-tasking skills
• Self-starter, able to work in an environment with minimum supervision
• Physical Capabilities and Requirements:
• Ability to lift/carry up to 10 lbs frequently and up to 20 lbs occasionally (with carts, team lift, or other assistance as needed)
• Frequent reaching, bending, kneeling, and twisting to pick, inspect, and package returns
• Frequent use of hands to handle small parts, operate scanners/labelers, and perform keyboard/data entry

Qualifications

• High school diploma or GED required

Skills

• Proficiency in the following software applications: MS Office, Outlook and Windows OS systems

Pay

The expected starting rate of pay for this position is $22.00 - $28.00 per hour, depending on experience.

Schedule

Monday - Friday, 8:00am - 5:00pm.

Benefits

Why should you join Valin Corporation?

• We provide complex and tailored solutions to meet the unique needs of our customers.
• We are a leader in delivering impactful results.
• We foster an environment that is collaborative, respectful, and inviting.
• Your voice is heard, your ideas are valued, and your contributions make a real difference.
• We define our value in the marketplace through innovation in business practices, a commitment to developing people, and the creation of unique service models for the benefit of our shareholders, customers, suppliers, and community.
• We establish our legacy of achievement that defines us as one of the best managed companies in wholesale distribution.

Equal Opportunity Employer

Valin Corporation is an equal opportunity employer. We are committed to providing equal employment opportunities for all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.