Customer Service Representative (Remote)
About Us
Village Capital & Investment LLC is a nationwide mortgage lender specializing in FHA, VA, and USDA loans. We are dedicated to providing a quick, efficient, and high-quality mortgage loan process to our customers and partners. Headquartered in Henderson, NV, we work with loan originators, brokers, and correspondents to offer competitive rates and exceptional service.
About the Role
Village Capital & Investment LLC is seeking a motivated and detail-oriented Customer Service Representative to join our growing team. In this role, you will be the primary point of contact for customers, handling inquiries, resolving issues, and ensuring each interaction reflects our commitment to outstanding service. This position is remote for candidates residing in North Carolina, South Carolina, Alabama, or Georgia.
Responsibilities
- Receive inbound calls from current and potential clients
- Make outbound calls to follow up on issue resolution
- Assist customers with basic mortgage needs and aim for one-call resolution
- Build rapport and engage in meaningful conversations to support the client's mortgage needs
- Partner with internal and external departments to resolve customer issues
- Maintain confidentiality and uphold company standards
Requirements
- High school diploma or equivalent (Preferred)
- 1 year of computer skills (Preferred)
- 1 year of customer service experience (Preferred)
- Excellent phone etiquette
- Ability to remain composed during stressful situations
- Strong work ethette and attention to detail
- Proficiency in Excel, Word, Gmail, Google tools, etc.
- Teachable, personable, outgoing, and dependable
- Strong organizational skills
- Exceptional verbal and written communication skills
- Commitment to confidentiality
- Always seeking to improve
Benefits
- Competitive starting wage
- Medical, Dental, and Vision insurance
- 401(k)
- 1 week of paid training
Schedule
- Daytime schedule: 8:00 AM - 5:00 PM, Monday-Friday
- Full-time consistent schedules
- Overtime opportunities available
- 8-hour shift
- Day shift
- Morning shift