Customer Service Representative (Remote After 3 Months of Training)

About the role

Performance Home Medical has been a leader in providing quality products and services since 1995. At Performance Home Medical, our patients come first. Using the latest technology and best clinical support, we help our patients take control of their conditions and live longer and healthier.

Responsibilities

• Answering incoming calls from Sleep, Providers and Scheduling queue in an efficient and courteous manner
• Maintain a current knowledge of products offered by PHM
• Proactively offers and educates callers on resupply and private pay items sold by PHM
• Generate new supply orders and process them according to procedure, ensuring timely and accurate resupply for patients
• Collaborate with other PHM employees/departments to provide exceptional support to patients
• Meet key performance metrics, including calls handled, average handled time and productivity
• Other tasks that may be assigned by direct supervisor or manager, as needed

Requirements

• Motivated, high‑energy individual
• Responsible, reliable, detail‑oriented and able to multitask in a fast‑paced environment
• Good people skills to deal with patients, referral sources, and insurance companies on the phone and internet
• Previous professional experience or educational background in healthcare customer service is a plus but not required
• Background in medical equipment preferred; training will be provided for the right candidate

Benefits

• Medical, Dental, Vision, Life, AD&D insurance
• 401(k) plan
• Employee Assistance Program (EAP)
• 8 paid holidays
• Comprehensive onboarding and training program