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Customer Service Representative - Recreation - PT - Recreation Center

City of Abilene, Texas · Abilene, TX · 4 wk ago
OTHRFull-time

About the Role

Under general supervision, this position is responsible for providing excellent customer service to members, guests, and program participants. It serves as the first point of contact at the recreation center, handling check-ins, registrations, facility inquiries, and general support to ensure successful daily operations.

Responsibilities

  • Perform set-up, tear-down, and clean up for programs and rentals, including arranging tables, chairs, and other equipment.
  • Understand event details and timelines.
  • Maintain a flexible schedule, which may change based on operational needs such as weather conditions, guest attendance, and department requirements.
  • Greet and direct rental contacts.
  • Provide customer service support for e-gaming activities, including assisting participants with equipment setup, logins, and basic troubleshooting.
  • Maintain, inspect, clean, take inventory, and follow policies and procedures for assigned equipment, areas, and surrounding spaces.
  • Handle customer situations to ensure guest satisfaction with rentals.
  • Operate a City vehicle or personal vehicle to visit other work locations, attend meetings, and events.

Knowledge, Skills, and Abilities

  • Basic customer service principles and practices.
  • Familiarity with e-gaming platforms, consoles, PCs, and common gaming equipment.
  • Understanding of recreation center rules, policies, and procedures.
  • Knowledge of workplace safety practices and emergency procedures.
  • Ability to manage time effectively.
  • Skill in providing excellent customer service and communicating clearly.
  • Ability to interact with guests professionally and courteously.
  • Capacity to work independently and demonstrate a positive attitude and initiative.
  • Organizational skills to plan work activities and meet deadlines.
  • Flexibility to accommodate changing work priorities.
  • Communication skills to convey information concisely both orally and in writing to the public and staff.
  • Ability to follow and enforce recreation center rules, policies, and procedures.
  • Capability to establish and maintain cooperative working relationships internally and externally.
  • Commitment to the City of Abilene Core Values: Respect, Integrity, Service Above Self, and Excellence in All We Do.

Qualifications

  • This is an entry-level position, but preference may be given to individuals with previous customer service experience.
  • A high school diploma, GED, or in the process of obtaining either is required.
  • A valid Texas driver’s license, the ability to obtain one within ninety (90) days of employment, or a military waiver is required.

Special Requirements

  • Must be able to work a flexible schedule, including nights, holidays, and weekends.
  • Must be able to work in outdoor conditions and in extreme heat and cold.

Physical Demands

Medium strength demand – lifting no more than 50 pounds; carrying up to 25 pounds. Physical tasks include extensive standing, walking, and moderate lifting, carrying, pushing/pulling, overhead work, fine dexterity, kneeling, crouching, bending, twisting, climbing, balancing, vision, hearing, and talking.

Pay

Hourly rate: $14.30 USD (minimum) to $17.16 USD (maximum)

Job Family: Customer Service Representative - Recreation - PT

Job Function: 6. NATURAL RESOURCES AND PARKS AND RECREATION

Location: Parks & Recreation, 633 Walnut, Abilene, Texas, United States of America

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