Customer Service Representative - Recreation - PT - Recreation Center

About the role

Under general supervision this position is responsible for providing excellent customer service to members, guests, and program participants. This position serves as the first point of contact at the recreation center, handling check-ins, registrations, facility inquiries, and general support to ensure successful daily operations.

Responsibilities

• Perform set-up, tear-down, and clean up for programs and rentals, including tables, chairs, and other equipment as needed.
• Understand event details and timelines.
• Maintain a flexible schedule; posted schedule may be subject to change based on operational needs such as weather conditions, guest attendance, and department needs.
• Greet and direct rental contacts.
• Provide customer service support for e‑gaming activities, assisting participants with equipment setup, logins, and basic troubleshooting.
• Maintain, inspect, clean, take inventory, and follow policies and procedures for assigned equipment, areas, and surrounding spaces.
• Handle customer situations to ensure guest satisfaction with rentals.
• Operate a City vehicle or personal vehicle to visit other work locations, attend meetings, and events.
• Perform other job‑related duties as assigned.

Requirements

• Experience: entry‑level; preference for previous customer service experience.
• Education/Training: high school diploma, GED, or in the process of obtaining either is required.
• License/Certificate: valid Texas driver’s license, ability to obtain one within 90 days of employment, or a military waiver is required.

Qualifications

• Basic customer service principles and practices.
• Knowledge of e‑gaming platforms, consoles, PCs, and common gaming equipment.
• Understanding of recreation center rules, policies, and procedures.
• Knowledge of workplace safety practices and emergency procedures.

Skills

• Manage time effectively.
• Provide excellent customer service and communicate clearly.
• Interact with guests in a professional and courteous way