Customer Service Representative (Re-Supply)

Essential Job Duties and Responsibilities

• Learns and maintains knowledge of current patient database and billing system
• Has proper phone etiquette and represents VieMed in a professional manner
• Obtains patient demographic and health insurance information; collects co-pay if appropriate
• Enters patient information into the computer system
• Verifies & records insurance benefits
• Maintains a working knowledge of Medicare and insurance regulations and requirements as communicated by management
• Able to read through and understand medical documentation effectively
• Interacts professionally with physicians, patients/family and Co-Workers
• Schedules set ups, as called into VieMed, by physicians or physician's office staff, per policy and procedure
• Answers telephone in a polite and professional manner. Communicates information to appropriate personnel
• Communicates appropriately and clearly to Manager, and other superiors
• Establishes and maintains effective communication and good working relationship with co-workers for the patient's benefit
• Utilizes initiative; strives to maintain steady level of productivity; self-motivated
• Organizes and manages Secretary's activities reflect due consideration for the needs of the facility and staff
• Manages and operates computer equipment safely and correctly
• Completes other duties, as assigned

Minimum Qualifications

• High School Diploma required
• Excellent communication skills, both written and verbal to interact knowledgeably with patients, physicians, etc

Physical Demands

• Sitting at a desk
• Operation of office equipment and computer

Work Schedule

You will be expected to work during normal business hours, which are Monday through Friday, 8:00 a.m.– 5:00 p.m.