Customer Service Representative- Property Management
About the role
Invitation Homes is a team of more than 1,700 associates who come from all walks of life. We call different communities “home," but our shared values bind us together. Invitation Homes is a place where possibility lives. The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can’t refuse. As a Customer Service Representative – Property Management at Invitation Homes, you will provide outstanding high level customer service to residents in a fast-paced, high-volume environment. This CSR-PM provides the organization a highly successful and efficient customer service environment.
Responsibilities
- Assisting residents in person or over the phone in a well-mannered and professional way
- Handling property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience
- Completing resident welcome calls and emails to help ensure a seamless move-in experience
- Assisting in processing Public Housing Agency applications and communicating with the Housing Authority
- Performing outbound delinquency calls to residents for rent collections and assisting in handling residents responsible Home Owner Association violations
- Reviewing and working through all action items on applicable task list
Requirements
- High school or GED
- Proven experience in Property Management administration or customer service
- Intermediate proficiency in Microsoft Word, Excel, Outlook and Adobe; experience using property management software is helpful
Skills
- Professional verbal and written communication skills
- Problem-solving skills
- Ability to handle advanced calls with a calm demeanor
Benefits
- Annual bonus program
- Health, dental, vision, and life insurance
- Long-term and short-term disability insurance
- Generous paid time off plans including vacation accrual, sick time, volunteer time, standard and floating holidays
- 401(k) with company matching contributions
- Awesome work environment with casual dress
- Team events and gatherings (Pre- and Post-Covid)
- Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, Valor, and Open Invitation
Pay
The salary range for this position is: $17.90 - $31.03, plus individuals may be eligible for an annual