Customer Service Representative - Property Management

About the role

Invitation Homes is a team of more than 1,700 associates who come from all walks of life. We call different communities “home," but our shared values bind us together. Invitation Homes is a place where possibility lives. The market teams include our Leasing, Property Management and Rehab, Turns & Maintenance professionals. Together, our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they can’t refuse.

As a Customer Service Representative – Property Management at Invitation Homes, you will provide outstanding high level customer service to residents in a fast-paced, high‑volume environment. This CSR‑PM provides the organization a highly successful and efficient customer service environment with roles including, but not limited to the following activities:

Responsibilities

• Assisting residents in person or over the phone in a well‑mannered and professional way
• Handling property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience
• Completing resident welcome calls and emails to help ensure a seamless move‑in experience
• Assisting in processing Public Housing Agency applications and communicating with the Housing Authority
• Performing outbound delinquency calls to residents for rent collections and assisting in handling residents responsible Home Owner Association violations
• Reviewing and working through all action items on applicable task list

Requirements

• High school or GED
• Proven experience in Property Management administration or customer service
• Intermediate proficiency in Microsoft Word, Excel, Outlook and Adobe – experience using property management software is helpful
• Professional verbal and written communication skills, problem‑solving skills, and an ability to handle advanced calls with a calm demeanor

Benefits

• Annual bonus program
• Health, dental, vision, and life insurance
• Long‑term and short‑term disability insurance
• Generous paid time off plans (vacation accrual, sick time, volunteer time, standard and floating holidays)
• 401(k) with company matching contributions
• Awesome work environment with casual dress
• Team events and gatherings
• Employee resource groups: Women, Asian Alliance, Black Collective, Juntos, Gen Next, Valor, Open Invitation

Pay

The salary range for this position is: $17.90 - $31.03, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.