Customer Service Representative- Property Management

About the role

As a Customer Service Representative – Property Management at Invitation Homes, you will provide outstanding high‑level customer service to residents in a fast‑paced, high‑volume environment. This CSR‑PM provides the organization a highly successful and efficient customer service environment with roles including, but not limited to the following activities:

• Assisting residents in person or over the phone in a well‑mannered and professional way
• Handling property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience
• Completing resident welcome calls and emails to help ensure a seamless move‑in experience
• Assisting in processing Public Housing Agency applications and communicating with the Housing Authority
• Performing outbound delinquency calls to residents for rent collections and assisting in handling residents responsible Home Owner Association violations
• Reviewing and working through all action items on applicable task list

Requirements

• High school diploma or GED
• Proven experience in Property Management administration or customer service
• Intermediate proficiency in Microsoft Word, Excel, Outlook, and Adobe; experience using property management software is helpful
• Professional verbal and written communication skills
• Problem‑solving skills
• Ability to handle advanced calls with a calm demeanor

Benefits

• Generous paid time off plans including vacation accrual, sick time, volunteer time, standard and floating holidays
• 401(k) with company matching contributions
• Health, dental, vision, and life insurance
• Long‑term and short‑term disability insurance
• Awesome work environment with casual dress
• Team events and gatherings
• Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, Valor, and Open Invitation

Pay

The salary range for this position is $19.69 – $34.13 per hour, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.