Customer Service Representative- Property Management

About the role

As a Customer Service Representative – Property Management at Invitation Homes, you will provide outstanding high-level customer service to residents in a fast-paced, high-volume environment. This CSR-PM provides the organization a highly successful and efficient customer service environment.

Responsibilities

• Assisting residents in person or over the phone in a well-mannered and professional way
• Handling property issues and general property condition assessments (GPCAs) while maintaining a positive resident experience
• Completing resident welcome calls and emails to help ensure a seamless move-in experience
• Assisting in processing Public Housing Agency applications and communicating with the Housing Authority
• Performing outbound delinquency calls to residents for rent collections and assisting in handling residents responsible Home Owner Association violations
• Reviewing and working through all action items on applicable task list

Requirements

• High school or GED
• Proven experience in Property Management administration or customer service

Skills

• Intermediate proficiency in Microsoft Word, Excel, Outlook and Adobe
• Experience using property management software is helpful
• Professional verbal and written communication skills
• Problem-solving skills
• Ability to handle advanced calls with a calm demeanor

Benefits

• Annual bonus program
• Health, dental, vision, and life insurance
• Long-term and short-term disability insurance
• Generous paid time off plans including vacation accrual, sick time, volunteer time, and standard and floating holidays
• 401(k) with company matching contributions
• Awesome work environment with casual dress
• Team events and gatherings
• Employee resource groups: Together with Women, Asian Alliance, Black Collective, Juntos, Gen Next, Valor, and Open Invitation

Pay

The salary range for this position is: $17.90 - $31.03, plus individuals may be eligible for an annual discretionary bonus. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications, location, and applicable employment laws.