Customer Service Representative / Project Manager

Benefits

• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Health insurance
• Paid time off
• Training & development

Customer Service & Project Manager

AlphaGraphics of Downtown Raleigh is a marketing solutions provider offering various services including signage, high-volume mailing, digital marketing, and printing. They are actively seeking a Customer Service Representative (CSR) to join their full-time team.

Responsibilities and Duties

• Assists the executive team with managing orders, tracking production, etc.
• Suggests appropriate products and services to meet customer needs and budget
• Aids in following up on leads and referrals resulting from telephone calls, marketing, and email activity
• Demonstrates the ability to carry on a business conversation with customers
• Prepares estimates and establishes/maintains estimate follow-up procedures
• Communicates with customers on order status and changes in the production schedule
• Executes a variety of marketing functions, including mailings, thank you cards, website, social media, etc.
• Helps as needed with reports, close-out, invoices, and required paperwork
• Identifies and resolves customer satisfaction issues
• Establishes and maintains effective team relationships with all support departments
• Manages the oversight of their jobs through the prepress and production process
• Follows all company policies, procedures, and business ethics codes

Qualifications and Skills

• High school diploma or GED required
• At least two years in retail, inside sales, customer service or executive assistant work
• Experience resolving customer satisfaction issues
• Experience working under pressure with multiple tasks/projects
• Proficient computer and internet skills, including Microsoft Office suite
• Strong verbal and written communication skills
• Basic math skills
• Strong organizational and time management skills
• Familiarity with Adobe tools a plus