Customer Service Representative & Production Manager

Responsibilities

• Working with internal art department trafficking jobs through design/proofing stage
• Issuing purchase orders to all vendors, both domestic and international
• Trafficking all projects through print, manufacturing and delivery to final destination
• Communicating on a regular basis with the client as to the status of their projects
• Communicating via phone, email, zoom, etc., both domestic and international
• Maintaining an accurate production schedule and generating weekly status reports for clients
• Navigating internal schedules for domestic and international projects
• Correctly invoicing clients and ensuring that all billable parts are included
• Liaising with in-house Sales personnel as and when necessary
• Additional duties and responsibilities as assigned

Qualifications

• Client-focused and quality-obsessed
• Proactive not reactive
• A problem solver
• A great communicator
• A great collaborator
• Enthusiastic and self-motivated
• Detail oriented and organized
• Able to project manage and see a project through from start to finish
• Able to work well under pressure
• Not afraid to learn new things

Pay

$45,000 - $65,000, Full Time, On-Site to Hybrid