Customer Service Representative

Responsibilities

• Receive and coordinate incoming repair and service requests for a wide range of equipment, including company-owned, customer-owned, and third-party assets.
• Communicate with customers, vendors, and internal partners to gather details, provide updates, and keep service activities moving on schedule.
• Enter service-related information accurately into internal systems and maintain organized records for each request.
• Manage work progress from initial intake through completion, ensuring issues are addressed promptly and efficiently.
• Schedule service activities and help align repair timelines to support customer operations with minimal disruption.
• Handle inbound and outbound calls professionally while resolving questions and escalating complex matters when needed.
• Monitor open requests closely and follow up with the appropriate parties to drive timely resolution and strong service outcomes.

Requirements

• Previous experience in customer service, call center support, or a similar customer-facing position.
• Ability to manage inbound and outbound calls with professionalism and attention to detail.
• Experience with order entry, service coordination, or administrative support in a fast-paced environment.
• Strong scheduling and organizational skills with the ability to manage multiple requests at once.
• Clear written and verbal communication skills for working with customers, vendors, and internal teams.
• Comfortable using computer systems to document activity, update records, and track service requests.
• Demonstrated ability to stay customer-focused while solving problems and coordinating next steps.

Qualifications

Must have a high school diploma or equivalent. Previous experience in a customer service or related field is preferred but not required.

Skills

• Customer service skills
• Communication skills
• Organizational skills
• Computer literacy

Benefits

TalentMatch® Robert Half offers competitive compensation and benefits, including medical, vision, dental, and life and disability insurance. Contract/temporary professionals are also eligible to enroll in our company 401(k) plan.

Pay

Compensation is commensurate with experience.

Schedule

The position is full-time with flexible hours to accommodate the needs of the customer base.