Customer Service Representative - Part-Time - Goodyear AZ

Primary Responsibilities

• Exhibit excellent customer service skills while providing professional, personable, timely, and accurate responses to customers and field partners.
• Efficiently and simultaneously access and enter data in multiple software programs while conversing with callers.
• Skillfully communicate in order to understand the initial issue, provide product troubleshooting, and recommend a course of action to resolve the customer’s concern.
• Answer use and care questions while educating our customers in order to maximize their enjoyment and use of our innovative line of products.
• Ensure customer satisfaction by providing a high level of customer service that includes negotiating to a solution that is mutually beneficial to the customer/company.

Internet Requirements For Remote Work

• Minimum 100 MB download speed required; over 100 MB preferred.
• Wired connectivity to the dedicated modem/router.
• Wireless connectivity within the home office is not acceptable.
• Satellite internet service cannot be used as it is unreliable and does not provide a consistent level of performance.
• A computer including monitors, desktop terminal, cables and phone equipment will be supplied by Sub-Zero.