Customer Service Representative (Part time)
About the role
You will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests, and providing support in a timely, professional, and courteous manner.
Responsibilities
- Ensure every customer experience is top notch in quality
- Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow-up on all customer issues
- Take an active role in selling Graybar goods and services on inbound calls
- Provide support on product selection and application
- Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit, and claims
Requirements
- Strong communication skills
- Ability to handle a variety of customer situations with enthusiasm and tact
- Some retail or counter sales experience preferred
- High School education
- 2-year or 4-year degree preferred
Schedule
Monday - Friday, 9:00am - 1:00pm
Pay
The expected rate of pay for this position is $22.00 per hour, depending on experience.
Benefits
At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. We welcome people from all backgrounds, cultures, and experiences, and we work to build a collaborative environment where employees have the opportunity to grow, learn, and make a difference. Graybar is continually ranked as a top employer across the country.