Customer Service Representative - Part Time As Needed Patient Registration

About the role

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We combine deep expertise of a global workforce of revenue cycle professionals with an advanced technology platform encompassing analytics, AI, intelligent automation, and workflow orchestration. Are you passionate about helping people during critical moments while building a career in healthcare customer service? As a Customer Service Representative - Patient Registration you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care. This is more than registration — it’s a frontline healthcare customer service role where you directly impact patient experience, hospital operations, and revenue cycle success.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check-in process working across multiple computer systems to register patients efficiently
• Answer phones and gather accurate patient information quickly in a fast-paced environment
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co-pays and provide cost estimates when applicable
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow

Requirements

• Exceptional customer service experience, communication and interpersonal skills
• Strong composure and professionalism in a fast-paced environment
• Ability to multitask and prioritize quickly with high attention to detail
• Comfortable with shifting priorities based on patient needs
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required)
• High School Diploma or GED
• Ability to pass background check, drug test, and meet vaccination requirements

Benefits

R1 offers a competitive benefits package, including opportunities to contribute, think boldly, and create meaningful work that makes a difference in the communities served.

Pay

For this US‑based position, the base pay range is $16.00 – $21.10 per hour. Individual pay is determined by role, level, location, job‑related skills, experience, and relevant education or training.

Schedule

• PRN part‑time, work as needed
• Open availability required for as‑needed shifts (must have day, evening, and overnight availability)
• Holiday and weekend availability required
• Shifts range between 8‑12 hours
• Hours include a rotating on‑call schedule
• PRN associates will be cross‑trained in multiple departments as needed