Customer Service Representative - Part Time As Needed Patient Registration

About the role

R1 is the leading provider of technology‑driven solutions that transform the patient experience and financial performance of hospitals, health systems, and medical groups. The company combines the deep expertise of a global workforce of revenue cycle professionals with an advanced technology platform that includes sophisticated analytics, AI, intelligent automation, and workflow orchestration. At R1 you’ll be part of a mission‑driven team that blends advanced technology with real‑world service to create exceptional patient experiences. As a Customer Service Representative – Patient Registration you will be the first point of contact for patients, ensuring they receive fast, compassionate, and accurate access to care. This frontline healthcare customer service role directly impacts patient experience, hospital operations, and revenue cycle success.

Responsibilities

• Provide exceptional customer service and assist patients and families with the check‑in process while working across multiple computer systems to register patients efficiently.
• Answer phones and gather accurate patient information quickly in a fast‑paced environment.
• Support timely access to care by minimizing delays in registration and answer questions with confidence, clarity, and compassion.
• Build trust with patients during moments when they may be ill, anxious, confused, or overwhelmed.
• Navigate diverse insurance plans and coverage details, enter demographics and medical data, collect co‑pays, and provide cost estimates when applicable.
• Collaborate with nurses, physicians, and care teams to ensure smooth patient flow.

Requirements

• Exceptional customer service experience, communication and interpersonal skills.
• Strong composure and professionalism in a fast‑paced environment.
• Ability to multitask and prioritize quickly with high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience with patient access, medical registration, insurance verification, or front desk is a plus (but not required).

Qualifications

• High School Diploma or GED.
• Ability to pass background check, drug test, and meet vaccination requirements.

Skills

• Exceptional customer service and interpersonal communication.
• Strong composure and professionalism in fast‑paced environments.
• Ability to multitask, prioritize, and maintain high attention to detail.
• Comfortable with shifting priorities based on patient needs.
• Experience navigating insurance plans, entering demographics and medical data, collecting co‑pays, and providing cost estimates.
• Collaboration with nurses, physicians, and care teams to ensure smooth patient flow.