Customer Service Representative Overnight Opportunities

About the Role

As a Customer Service Representative at Veterans United, you'll often be one of the first people callers connect with when they reach out to us. Whether you're answering questions, helping someone find the right resource, or connecting them with another department, you'll play an important role in creating a positive experience from the very first interaction. Every conversation is an opportunity to make someone's day a little easier and ensure they feel heard, supported, and cared for.

Responsibilities

• Answering incoming calls and connecting folks to the right department to get them what they need.
• Providing top-notch customer service while answering basic questions about VA loans.
• Juggling tasks like sending emails or instant messages to help quickly resolve issues.
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• Handling challenging situations with patience and professionalism, ensuring borrowers feel heard and supported, even when they’re upset or frustrated.

Qualifications

• Thrive in fast-paced environments and are quick to learn and excel.
• Have a basic understanding of the loan process or the willingness to learn it quickly.
• Possess stellar phone skills and know how to make every caller feel valued.
• Driven by a solid work ethic to give your best effort in everything you do.
• Bring dependability, efficiency, and great communication to every interaction.

About Us

We’re all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. But to us, success isn’t measured in numbers. Our success is measured in living our values every day: Be Passionate and Have Fun, Deliver Results with Integrity, and Enhance Lives Every Day. We always strive to provide friendly service to military homebuyers and their families. And we always seek to lift up people and communities across the country.

If this role gets you excited but you’re worried you don’t check every box – don't sweat it. We’re more interested in what you can bring to the team than a perfect checklist. If you’re passionate, driven, and ready to make a difference, we’d love to hear from you. Come as you are, and together we’ll create something amazing.