Customer Service Representative - Order Entry

About Us

At CPC (Colder Products Company), we connect fluid lines—and people, ideas, and possibilities. For nearly 50 years, we’ve engineered cutting-edge fluid connection technologies for biopharmaceutical, thermal management (liquid cooling of electronics), medical, industrial, and chemical handling markets. Headquartered in Minneapolis/St. Paul, we employ over 700 people across 14 countries and foster a culture of collaboration, creativity, and continuous improvement.

About the Role

As a Customer Service Representative I, you’ll shape our organization’s success by delivering exceptional service. This role offers career growth, learning opportunities, and a supportive work environment where your expertise and ideas are valued.

Responsibilities

• Perform contract review on incoming customer purchase orders, including pricing, ship dates, bill-to and ship-to addresses, valid CPC part numbers, and order quantities.
• Accurately process new and updated customer purchase orders in the ESKER optical character recognition program and Oracle ERP System.
• Create and update customer quotes in Oracle ERP System.
• Ensure accurate email contacts are entered for sales order acknowledgements, packing slips, and invoices.
• Collaborate with the CPC Specialist and Supply Chain to provide customers with accurate shipping dates throughout the order cycle.
• Process incoming credits, debits, and RMAs accurately and timely using Microsoft CRM and Oracle ERP System.
• Input order entry complaints into the CRM Microsoft system and process to completion.
• Collaborate with shared services on improvement processes.
• Manage multiple shared incoming email inboxes.
• Partner with CPC Specialist to provide exceptional service to internal and external customers.
• Perform other job duties as assigned to meet business needs.

Requirements

• 2+ years of experience in customer service.
• Type at minimum 70 WPM with 99% accuracy.
• Strong attention to detail.
• This role may require up to 5% travel; candidates should be comfortable with occasional travel to support business objectives.

Preferred Qualifications

• 5+ years of experience in customer service.
• 2+ years of Oracle experience.

Why You’ll Love Working Here

Our Culture

At CPC, our people are the driving force behind our success. We’ve built a culture rooted in respect, collaboration, and integrity, where every voice matters and innovation thrives. CPC has been recognized as a Top Workplace 6 times in the past 7 years, reflecting our commitment to employee growth, well-being, and success.

Growth & Development

We invest in your future through:

• Mentorship, hands-on training, and career development opportunities.
• Tuition Assistance to support continued education, plus scholarship programs for children of eligible employees.
• A Co-Op and intern program in partnership with several universities for hands-on industry experience.
• Recognition programs that celebrate your contributions, from employee loyalty awards to peer-to-peer recognition.

Work/Life Balance

We offer flexibility and support to help you thrive both at work and in life:

• Multiple paid-time off programs, including vacation, sick time, company-paid holidays, bereavement leave, and paid volunteer time.
• Paid Parental Leave to focus on what matters most.
• Wellness support, including access to in-person and online advisors for mental, financial, and overall well-being.

Benefits & Compensation

Health & Wellness

• Comprehensive Medical, Dental, and Vision coverage starting day one for you and your family.
• Health Savings Account (HSA) contributions for eligible plans.
• Company-paid Long-Term & Short-Term Disability and Life Insurance.
• Onsite gym & wellness programs.

Financial Benefits

• 401k plan with automatic employer contributions starting on day one, plus profit-sharing.
• Referral bonuses for connecting talented friends and family to CPC job openings.

Pay

The pay range for this role in Minnesota is $22.00 - $25.00 per hour. Individual compensation is based on skills, experience, and qualifications related to the position. This position is not bonus-eligible.

Additional Benefits

• Adoption, surrogacy, and fertility benefits and assistance.
• Commuter benefits.
• Parental, military, jury duty, and bereavement leaves of absence.
• Paid time off, including 10 paid holidays per calendar year and 120 hours of annual PTO.
• Tuition assistance.
• Business travel services and employee discounts.
• Employee assistance program, including company-paid counseling sessions and legal services.

Eligibility for benefits is governed by applicable plan documents and policies.

Location & Work Arrangement

This position is located in Arden Hills, Minnesota, and follows a hybrid work arrangement.