Customer Service Representative- Onsite- West Orlando, FL

About the Role

This role is responsible for assisting and supporting customers/students throughout their efforts in achieving their professional learning goals. It is a team-oriented, student-facing position that services both internal and external customers, performing various administrative tasks and providing excellent customer service.

Responsibilities

• Handles all incoming service-related inquiries in person, via phone, or digital communication channels.
• Manages customer escalations and difficult conversations using active listening and de-escalation strategies.
• Assists students with licensing applications, including processing electronic fingerprints (requires successful completion of an enhanced background check).
• Troubleshoots general customer support technical questions.
• Documents all interactions in the CRM system according to established criteria and SLAs.
• Performs administrative tasks associated with class processing, including accurate data entry of student information and maintaining student and class records.
• Handles deposits and cash transactions.
• Maintains the facility, ensuring it is neat, clean, and well-stocked with brochures and supplies.
• Assists the Campus Director and Inside Sales Representatives with class schedules, inventory counting, and other duties.
• Completes special projects and other duties as assigned.

Requirements

• 1+ year of experience in a customer service and/or administrative position.
• High school diploma or GED; some college preferred.
• Ability to work a variety of office hours, including occasional evenings and weekends.
• Good command of the English language; bilingual (English/Spanish) preferred.
• Comfortable with change and able to shift focus quickly.
• Ability to operate in a fast-paced, ambiguous environment and multi-task as needed.
• Reliable and punctual.
• Typing/data entry speed of at least 20 wpm.
• Proficiency with Microsoft Office products.
• Ability to lift boxes up to 40 pounds semi-regularly.

Qualifications

• Excellent customer service skills, including a pleasant demeanor and tactfulness.
• Strong organizational and time-management skills.
• Attention to detail.
• Strong communication and interpersonal skills.

Pay

$20 - $22 per hour