Customer Service Representative-Onsite, Knoxville, TN

Location: Knoxville, TN

Job Type: Full-Time

Start Date: November 9, 2026

About the role

At Edfinancial, we’re more than a workplace — we’re a mission-driven community helping people manage one of life’s biggest investments: their education. As a leading contractor for the U.S. Department of Education, we pride ourselves on integrity, growth, and employee success. 99% of entry-level employees who stay two years or more advance in their careers. We offer tuition reimbursement, leadership development programs, and a people-first culture where your growth matters.

Responsibilities

• Handle inbound and outbound calls with professionalism and empathy.
• Provide accurate, clear information about our products and services.
• Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.
• Use sound judgment and strong communication skills to support each customer interaction.
• Collaborate with your team to create a positive, high-quality work environment.

Qualifications

• Professional appearance and positive attitude
• Strong communication and listening skills
• Ability to deliver clear and accurate information to solve problems efficiently
• Flexibility and availability during business hours
• Basic computer proficiency
• Ability to collaborate with teammates and leaders who want to see you succeed

Benefits

• Medical, Dental, Vision, Pet, Life and Disability Insurance
• Teledoc and Employee Assistance Program (EAP)
• 11 paid holidays, paid vacation, sick leave, and mental health day after 6 months
• Company‑sponsored clubs, fitness, reward programs, and community involvement
• Potential to work remotely after on‑site training and a minimum of 6 months of consistent job performance, subject to company policy, business needs and ongoing performance standards
• Tuition reimbursement, leadership development programs, and growth opportunities

Pay

Starting Pay: $18.00/hour + $5.09/hour of Health and Welfare Benefit – over $23/hour in total value.

Schedule

Work Schedule: NO WEEKENDS! This role requires flexibility for evening shifts. Schedules are assigned based on business needs. Hours of Operation (EST): Monday: 8:00 AM – 9:00 PM; Tuesday–Wednesday: 8:00 AM – 8:00 PM; Thursday–Friday: 8:00 AM – 6:00 PM; Saturday–Sunday: Closed.