Customer Service Representative-Onsite, El Paso, TX

About Edfinancial Services

At Edfinancial, we’re more than a workplace — we’re a mission‑driven community helping people manage one of life’s biggest investments: their education. As a leading contractor for the U.S. Department of Education, we pride ourselves on integrity, growth, and employee success. 99% of entry‑level employees who stay two years or more advance in their careers. We offer tuition reimbursement, leadership development programs, and a people‑first culture where your growth matters.

Responsibilities

• Handle inbound and outbound calls with professionalism and empathy.
• Provide accurate, clear information about our products and services.
• Resolve questions and issues quickly while maintaining compliance with federal and company guidelines.
• Use sound judgment and strong communication skills to support each customer interaction.
• Collaborate with your team to create a positive, high‑quality work environment.

Requirements

• Professional appearance and positive attitude.
• Strong communication and listening skills.
• Ability to deliver clear and accurate information to solve problems efficiently.
• Flexibility and availability during business hours.
• Basic computer proficiency.
• Ability to collaborate with teammates and leaders who want to see you succeed.

Benefits

• Growth & Development: Paid training, educational assistance, and Leadership Development Program creating advancement opportunities.
• Great Benefits: Medical, dental, vision, pet, life and disability insurance, Teladoc, and Employee Assistance Program (EAP).
• Work‑Life Balance: 11 paid holidays, paid vacation, sick leave, and a mental health day after 6 months.
• Community: Company‑sponsored clubs, fitness, reward programs, and community involvement.
• Potential to work remotely after on‑site training and a minimum of 6 months of consistent performance, subject to company policy and business needs.

Pay

Starting at $18.00 per hour plus $5.09 per hour of Health and Welfare Benefit, totaling over $23 per hour in value, with additional growth opportunities, training, and a supportive team environment.

Schedule

This full‑time role requires flexibility for evening shifts. Schedules are assigned based on business needs. Hours of operation (MST):

• Monday: 6:00 AM – 7:00 PM
• Tuesday – Wednesday: 6:00 AM – 6:00 PM
• Thursday – Friday: 6:00 AM – 4:00 PM
• Saturday – Sunday: Closed

Location: El Paso, TX | Job Type: Full‑Time | Start Date: 11/2/2026