Customer Service Representative – Onsite Call Center SD 11/2 & 11/30

$20.00/hr. | Onsite Call Center Representative November 2, 2026, Shift 900am - 545pm | Training for the 8 weeks 900am - 600pm November 2, 2026, Shift 700am - 345pm | Training for the 8 weeks 630am - 330pm November 30, 2026, Shift 100pm - 945pm - Training for the 8 weeks 1200pm - 900pm November 30, 2026, Shfit 1030am - 715pm -Training for the 8 weeks 1200pm - 900pm Qualfon is hiring Customer Service Representatives (Banking Specialists) to support a financial services client. This role is ideal for candidates with at least 1 year of customer service or call center experience who are ready to grow their skills in banking, credit cards, and fraud support. You’ll be the first point of contact for members, handling inbound questions across phone, email, chat, and digital channels. Veterans and military family members are encouraged to apply What You’ll Do Answer inbound customer service calls, emails and chatsAssist withCredit card and consumer loan questionsFraud-related inquiries and authorizationsChecking, savings, and CD account maintenanceHelp members recover online credentialsComplete account updates (authorized users, balance transfers, IRA changes)Document interactions clearly and accuratelyEscalate issues when needed and follow established proceduresMeet service level, quality, and attendance expectations What We’re Looking For 1 year of customer service experience required banking, financial services, call center, insurance, or fraud experience a plusCall center experience preferred but not requiredHigh School Diploma or GEDStrong verbal and written communication skillsComfortable handling difficult conversations professionallyAbility to multitask in multiple computer systemsTyping speed 20 WPM with 90% accuracyReliable attendance and willingness to work scheduled shiftsBasic computer and troubleshooting skills Who We Are Qualfon is a global provider of omnichannel customer experience and business support solutions. From call center support to lead generation to ecommerce fulfillment, we support our clients and their customers throughout the customer journey. Our mission is to help as many people as possible pursue their total vocation - as individuals and as members of society - by creating an ever-growing number of job opportunities as we strive to become the partner of choice for our clients. At Qualfon, you’ll find more than just a job, you’ll find a place to grow, develop your career, and be part of a supportive, purpose-driven team. What We Offer We provide a comprehensive benefits package designed to support your health, financial well-being, and work-life balance Medical, Dental & Vision Coverage with multiple plan optionsTelemedicine & Mental Health Support for convenient care Paid Time Off (PTO) that grows with your tenure 401(k) with Company Match to help you plan for the future Employee Assistance Program (EAP) with free counseling and wellness resources Company-Paid Life & Disability Insurance for added peace of mind Tuition-Free Business Degrees through Rochat School of Business for employees and eligible family members Voluntary Benefits including accident, critical illness, hospital coverage, and more Additional Perks like legal assistance, identity protection, and pet insurance QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law. #CustomerService USD $20.00 - USD $20.00 /Hr.